Categories: frequent callers

The research project aims to improve routes to the right support and interventions for patients who are frequent callers to the ambulance service.

Research with ambulance service aims to support callers experiencing loneliness

Experts from Northumbria University have joined forces with professionals from the North East Ambulance Service (NEAS) for a research project that aims to inform new guidance for ambulance trusts supporting people who call frequently. Frequent callers can have a combination of complex mental and physical health issues, and may also be experiencing social issues such as loneliness and isolation.

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