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Topics: Welfare

The research project aims to improve routes to the right support and interventions for patients who are frequent callers to the ambulance service.

Research with ambulance service aims to support callers experiencing loneliness

Experts from Northumbria University have joined forces with professionals from the North East Ambulance Service (NEAS) for a research project that aims to inform new guidance for ambulance trusts supporting people who call frequently. Frequent callers can have a combination of complex mental and physical health issues, and may also be experiencing social issues such as loneliness and isolation.

Facial recognition technology struggles to recognise darker skin tones. Nazar Kantora/ Shutterstock

EXPERT COMMENT: Facial recognition: UK plans to monitor migrant offenders are unethical – and they won’t work

The difficulty working with darker skin tones reflects the experiences of people of colour who try to use facial recognition technology. In recent years, researchers have demonstrated the unfairness in facial recognition systems, finding that the software and algorithms developed by big technology companies are more accurate at recognising lighter skin tones than darker ones.

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Northumbria University, Newcastle

Northumbria University, Newcastle
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United Kingdom